Security label style
Please use WeChat to scan the qr code of anti-counterfeiting standard, and then it will automatically jump to the interface of KIVEE's WeChat public number. After paying attention, click anti-counterfeiting query
Please dial the number "400-621-6888" on the anti-counterfeiting label, and then follow the voice prompt for operation verification.
Tips
* Each KIVEE product package will be affixed with anti-counterfeit labels, which can help you identify whether the product is KIVEE original product. Please check whether the anti-counterfeit label is attached to the package before unpacking.
* To ensure that you purchase the original KIVEE products, please purchase the products from KIVEE authorized retailers or online official flagship stores. If you buy counterfeit products, you can not enjoy the warranty service.
KIVEE products enjoy warranty service. If there is any product quality problem caused by non-human reasons during the warranty period, after testing true, KIVEE will provide free warranty service.
The after-sales warranty service does not include product shipping charges and on-site repair services.
The warranty does not apply to the following:
1. The product has exceeded the warranty period;
2. The user has not used the instructions in accordance with the instructions to cause damage to the product;
3. Unauthorized disassembly and assembly of products, repair of products, alteration of product structure and other human factors without the authorization of the company;
4. Warranty card and proof of purchase cannot be provided;
5. Product failure or damage caused by force majeure such as natural disasters (such as earthquakes, fires).
* The right of final interpretation belongs to the company.
Please enter the product model and click "search now".
National Service Hotline
020-31094101
Address
Room 2516, 25th Floor, Jinhui Building, No. 123 Jiefangnan Road, Yuexiu District, Guangzhou, Guangdong, China
sales1@ylkivee.com
Service Time
Monday to Friday 9:00 ~ 12:00 / 13:00 ~ 18:00
